We had worked with the Straight Forward team prior to the launch of their own firm so we had a strong understanding of their commitment and desire to be the best at delivering services. With that said, they perform the work the way they feel it should be done. The name indicates the fashion in which we would like our partners to function.  Starting with a firm that delivers quality throughout the organization is the key for all other components that call centers need to execute on. With quality as the base, Straight Forward has grown in delivering increased hours, a deeper understanding of services we offer and greater sales numbers.  It is not often that a partner stands behind their work the way Straight Forward does. We highly recommend them as a true business partner.

 

Large Cable Television Operator

As an independent consultant, I have worked on both sides of cable operations nationwide and at various levels. In that time I had the pleasure to find a few individuals who understood that sales and the use of the phone if properly executed could effectively help grow the business. Straight Forward is not scared to embrace new ideas or try alternative approaches while taking challenges head on with only one outcome that which is best for their partners.

 

Small Cable Television Operator

When we first thought about hiring a consulting firm to bring us to a call center model we knew that bigger would not be better in this space. What really mattered was a firm that had real world experience, a group that could honestly say they have built and modeled call centers themselves. Straight Forward could make those statements with their hands on experience and knowledge in the call center space. They also supplied subject matter experts to help us understand our options, provided research and presented solutions that were available to us. In the end we realized a firm with the full range of capabilities in the call center space was the best route and we felt good about choosing Straight Forward consulting for our project.

 

Large Manufacturing Company

When you have been in the business of placing call center work for as long as I have, two things mean the most: service and flexibility. If the firm can deliver outstanding service and the staff can react quickly while obtaining goals everyone wins and my job becomes much more manageable. Straight Forward as a firm offered me both the best service and outstanding flexibility. I intend on partnering with Straight Forward as often as we can in the future.
 

Mid-Sized Cable Television Operator